Shipping & Delivery

Shipping Cost

Forestwest uses a number of Shipping Companies to ensure fast delivery with most affordable cost. The shipping cost can be estimated on product page and the shopping cart. We will notify you which company is used to dispatch your order when we add the tracking number. If you have a specific requirement for the courier company, please advise us when placing the order. The cost may vary based in that case.

Track and Receive

After delivery is arranged, a tracking number will be sent to your email, which you can use to track the status of your order. Please be ready to receive the item especially when it is delivered with a truck. The truck driver is not responsible for unloading the goods, therefore a lift gate service is added automatically for heavy and bulky items to a residential address. You can contact us to cancel this extra service if you have the equipment or manpower to unload.

Lift Gate Service

For products over 150lbs, a lift gate service fee ($50-$100) is added automatically to the shipping charge. The lift gate service provides a safe method to unload heavy and bulky products to the ground.

If you have the equipment or manpower to unload the products, please contact us, we will be able to help you cancel the service and save you the extra cost.

Authority to Leave

All the delivery will be instructed as “Authority to Leave” if not stated otherwise, meaning the courier will have the authority to leave the package safe if premises is not attended. If you have special instructions, please leave comments in “shipping comment” when placing the order, and we will put your instructions instead. This may generate extra cost on top of the freight cost we charge you. We will contact you to collect this fee before we dispatch the order (like surcharge for signature required delivery), or after we receive the invoice from the courier company (like re-delivery fee).

Surcharges May Incur

We always try to AVOID these surcharges and provide the most reasonable shipping cost, but if any of the following surcharges is generated, we will contact you to collect the fees, and you have the right to cancel the order for full refund BEFORE the order is dispatched. Please be advised all the surcharges listed below is NOT included in the freight cost estimated on the website.

• Re-delivery Fee. This fee will not generate if you do not have any special instructions for delivery. And it is only charged the courier failed to deliver the item at the first attempt. We will contact you to collect this fee after receiving the invoice from the courier company.
• Remote Area Surcharge. When deliver to a remote area, a remote area surcharge will incur. We will contact you before we dispatch the order.

Dispatch Time

We will always dispatch your order within 1-2 business days of receiving it. If we are unable to do this, we will contact you as soon as we know that we are unable to meet this commitment. The tracking number will be added after we process the order. For any urgent orders, please contact our customer service and we will do our best to help.